SHIPPING POLICY
At Little Builders Dough Co., we take great care in packing and shipping each order so that your playdough kits arrive fresh, safe, and ready for play!
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Shipping Options
We offer flexible delivery choices across South Africa:
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Courier Guy – R110
Reliable, tracked delivery straight to your home address anywhere in South Africa. Perfect for convenient, door-to-door service. -
PUDO Locker Delivery – R69
Your order will be delivered to the PUDO locker closest to you, and you’ll receive a secure PIN via SMS or email to collect your parcel at your convenience.
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Processing & Turnaround Time
All our playdough kits are handmade to order, ensuring quality and freshness. Orders are usually dispatched within 3–7 working days. If your item is on pre-order or temporarily unavailable, the turnaround time may extend to 14–20 working days.
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Important Notes
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Please ensure you tick your preferred shipping option when completing your order form.
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We will notify you once your order has been shipped.
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Delivery times may vary slightly based on location and courier schedules.
RETURN & EXCHANGE POLICY
At Little Builders Dough Co., each playdough kit is handmade to order with care and attention to detail. Because our playdough is a perishable, custom-made product, we are unable to accept returns, exchanges, or cancellations once an order has been placed.
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We take pride in ensuring that every kit leaves our workshop in perfect condition. However, if you experience any issues with your order — such as damage during delivery, missing items, or a product concern — please reach out to us directly. We’ll do our best to resolve any problems promptly and ensure you’re happy with your experience.
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Thank you for understanding and for supporting handmade, small-batch play that brings creativity and learning to life!
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